![]() ![]() Maintaining encouraged productivity and customer satisfaction goals Supporting work flow management procedures Production of recurring and ad-hoc reporting Solving problems and investigate data related issues ![]() Providing set of reports requested by internal and external users Flexibility with covering phone shift changes between business hours Monday-Friday 7am-7pm CDT. You may be required to intake client issues via phone or email, along with working cases via Salesforce. The tasks could include (but are not limited to) MI Products support and issue resolution (Primary), data analysis, OBT L1 support, PRDS maintenance, and PTC support. This role will work cases and provide phone support for the different product groups in Global Program Care as needed. The Business Systems Analyst will be the key contact for data reporting requests for both internal and external customers. Ready to explore a career path? Start your journey. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Please note that we will not use, disclose, or retain the information you provide for any purpose other than to process your request.Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. Additionally, we ask for your email address in order to identify you and process your request to opt out. To opt out of sharing for cross-context behavioral advertising, toggle to “Opt-Out of Sharing” and select “Confirm.” Please note that if you clear your cookies or access our website from a different browser/device, you will need to opt out again. Please note that if you opt out of sharing, you may still see advertising about American Express products and services, but it will not be personalized based on your interests. However, we may share personal information with third parties to serve you advertisements that are relevant to you, based on your interests inferred from activity across other sites (“cross-context behavioral advertising”). American Express does not sell your personal information. California residents have the right to opt out of the “sale” and “sharing” of their personal information as defined by the California Consumer Privacy Act. ![]()
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